A: Simple-Dress is a global online retailer. We make high quality dresses in accordance with the pictures. All our dresses are made-to-order by our professional tailors to ensure the perfect fit. We’re committed to providing our customers with high-quality products and satisfactory service.
A: Please, rest assured that our company is both legal and formal. Simple-dress.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.
A: In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
A: Each products description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Don't get confused if you end up having a different size as your standard casual wear size, dresses have different sizing.
A: You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. Extra fees might apply.
A: Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.
A: Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your smartphone to place an order.
A: If you need any alterations to be done to the product you can describe it in the special requirements field e.g. the dress has no straps, but you would like to have straps, then we can arrange that, we can provide alterations for all dresses to a certain extent.
A: Yes, you can always contact us to change your order information before it will be shipped. Please email us your order number at firstname.lastname@example.org. We will get back to you within 24hrs, business days.
A: After receiving your item, please have a careful check of your parcel. If there is something wrong with your product or you are not satisfied with the product, please contact our Customer Care Team (email@example.com) within 3 days to initiate the returning process.
A: We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses.
A: When your parcel leaves our quality assurance warehouse, it takes around 3 - 8 days to reach you, depending on the item you order, its origin and destination.
A: Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.
A: To register on our website, you’re eligible for special offers, discounts, free gifts, or even a free dress. Visiting our website and checking your email by subscribing our updated news Frequently to get latest special offers.
A: Currently we offer an easy 7 days return policy. If you are not completely satisfied with your purchase, Please contact us to initiate the returning process. This is our Return & Refund.
A: After we have received your return, we will initiate the refund process for you within 24 hours. If you pay for the order with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed.
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