The Summer Sale HOT10: $10 OFF Order $145 HOT15: $15 OFF Order $225 HOT30: $30 OFF Order $365
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+ About SimpleDress
+ 1. Do you have a physical store?
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We are sorry but we do not have any real stores and we just do online business.
+ 2. Why choose SimpleDress?
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SimpleDress is a global online retailer. We make high quality dresses in accordance with the pictures. All our dresses are made-to-order by our professional tailors to ensure the perfect fit. We’re committed to providing our customers with high-quality products and satisfactory service.
+ 3. What's your guarantee? I never shop on line before.
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SimpleDress is guaranteed safe and secured. We even have been verified by Norton security deal, so we are 100% safe. After placing your order, you can always check the order status. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around all the world such as DHL, UPS etc. Also, our Customer Care Team is always here for you.
+ Products
+ 1. How to choose size?
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Before choosing size, please refer to our measuring guide and size chart. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.
+ 2. Will my dress be exactly the same color as what is shown on your website?
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Our color charts online have been adjusted to display color as close as possible. Please note that camera resolution and computer monitors may vary slightly between the photos and the actual fabric.
+ 3. Can I change the design of a dress?
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We always make the dresses strictly according to the pictures shown on our website.
+ Coupons & Orders
+ 1. Can I get some coupon?
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To register on our website, you’re eligible for special offers, discounts, free gifts, or even a free dress. Visiting our website and checking your email by subscribing our updated news Frequently to get latest special offers.
+ 2. Can I change size/color/shipping address once I paid?
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Yes, you can always contact us to change your order information before it will be shipped. Please email us your order number at service@simple-dress.com. We will get back to you within 24hrs, business days.
+ 3. Can I cancel my order?
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Yes, you can always cancel your order before it is shipped. Please email us to reach our Customer Care Team and describe the reason for your cancellation.
+ Payment & Shipment
+ 1. What methods of payment do you accept?
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You can pay for your purchase with Paypal and Western Union. You can refer to https://www.simple-dress.com/payment-methods/ for more information. We are into adding more payment options later on for your convenience.
+ 2. When can I get my item?
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All our items are made to order. We need 10-12 days to prepare the product and the shipping time is about 3-5 days. If you are hurry, you can choose Rush Order service (extra fee is needed). You’d better contact our Customer Care Team (aftersale@simple-dress.com ) to check the time issue. Every customer’s order is being taken good care of.
+ 3. What shipping methods do you offer?
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We cooperate with major international shipping companies like DHL, UPS, and EMS. We offer two shipping methods which differ in shipping time. You can choose Expedited Shipping or Standard Shipping on the Order Information page.
+ Returns & Refunds
+ 1. What is your Return & Refund?
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This is our return policy: https://www.simple-dress.com/return-policy/.
+ 2. How do I return an item?
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After receiving your item, please have a careful check of your parcel. If there is something wrong with your product or you are not satisfied with the product, please contact our Customer Care Team (aftersale@simple-dress.com) within 3 days to initiate the returning process.
+ 3. How long does it take for the refund to be processed?
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After we have received your return, we will initiate the refund process for you within 24 hours. If you pay for the order with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed.
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